RETURN POLICY 

You can request a return within 14 days of receiving your order. 

For a return to be accepted, products must be unworn, except for trying on, unwashed, unused and undamaged, with all original tags and any safety devices still attached. Footwear and accessories must be returned in their original packaging, inside a protective shipping box. 

A handling fee of 5€ applies to each return. The fee will always be clearly displayed in the Return Merchandise Portal before you confirm your return request and will be deducted from your refund amount. 

The refund will be issued to the payment method used for the purchase within 14 business days of receiving the returned item, once the condition of the product has been verified.  

Any shipping costs incurred at the time of purchase will not be refunded. 

If you have received a defective or incorrect item, please contact Customer Service before proceeding with the return. 

Still have questions? Check our FAQs or contact us 

HOW TO RETURN AN ITEM 

To start the return process, access the Return Merchandise Portal. 

Once you have completed the procedure, use the return label provided by email and send the product back to the address indicated within 14 days of submitting your return request.