Shipping & delivery
Order Your Holiday Gifts by December 10th to Receive Your Package in Time
All orders are shipped from Italy and are usually handed over to the carrier within 48 business hours of order confirmation.
Depending on your destination, Standard and/or Express Delivery may be available.
Standard Delivery is free on orders over C$ 500; for other orders, shipping costs are shown in the table below.
| Delivery Method | Shipping Cost |
| Standard | C$ 25 |
| Express | C$ 35 |
Estimated delivery times are displayed at checkout based on your delivery address.
Once your order has been shipped, you will receive a confirmation email with a tracking link to follow your delivery. In some locations, the carrier may hand your parcel over to a local delivery partner for final delivery.
Delivery to a pick-up point cannot currently be selected at checkout. However, once your order has been shipped, you may be able to redirect your parcel to a nearby pick-up point through the carrier's delivery management service, where available.
If no one is available at the delivery address, the carrier may leave a notification with instructions for a new delivery attempt or collection. Please follow the instructions provided or contact the carrier directly using the details included in the notification.
If you need further assistance, our Customer Service team is available to help.
DUTIES & TAXES
All applicable customs duties, import taxes and related import costs are included in the price shown at checkout. No additional payment will be required upon delivery.
For orders shipped outside the European Union, customs clearance may still be required before the order can be delivered. To help avoid delays, please make sure to enter your full first and last name at checkout.
EXPRESS DELIVERY
Express delivery is now available in most countries
TAXES INCLUDED
Customs duties, taxes and import fees are included in the price you pay at checkout
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